Set up payment issues on your account

If you try to purchase something on Google Play simply your payment is declined or won't procedure, effort the steps below.

If you've bought something and so have a problem with or question nigh it, meet problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you accept a cherry-red warning, enter your payment information and wait for the team to respond.

    Google Pay notifications

  4. Bank check your email for the review results.

Try to pay with a unlike payment method

If in that location'south a problem with i payment method yous can try paying with a dissimilar 1.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Go back to the item you want to buy & tap the price.
  3. Tap the electric current payment method.
  4. Choose a different payment method or add a new i.
  5. Follow the onscreen instructions to complete your purchase.

Ready credit and debit card errors

There may be a trouble with your credit or debit card if you encounter i of the following fault letters:

  • "Unable to process payment: low card rest"
  • "Unable to complete transaction. Please use another class of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired carte"
  • "Correct this card info or effort another bill of fare"

To set up these errors, endeavor the following steps:

Brand sure your carte du jour & address information is upwardly to date

Expired credit cards or old billing addresses are a common reason for payments non to work properly. To update this data use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method y'all are trying to use for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Check that your carte address matches the address in Google Payments

If your credit card is registered to a dissimilar address that can cause the payment to be declined. Check the null code matches your current accost.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Detect the payment method you lot are trying to utilize for the purchase.
  3. ClickEdit.
  4. Check that the accost listed matches the billing address of your card.
  5. If needed, update the address.

Then, endeavour your purchase again.

Submit any extra data that is requested

If the fault bulletin is followed by instructions for submitting additional information to Google, delight submit it. Nosotros will not be able to process the transaction on your business relationship without this information.

Check you have sufficient funds for the buy

Sometimes a transaction is declined because of bereft funds. Cheque your account to make sure you take enough to complete the purchase.

Contact your bank or card issuer

Your card may take specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte to ask nearly the transaction and see if they know the reason for the decline.

Prepare errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Balance, Gift Cards, and more than)

If you see "Your payment was declined due to an upshot with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a picayune more information to protect your account against fraud.
  • We need a piffling more data to comply with European union constabulary (Customers from European Spousal relationship fellow member states only).

To help fix these issues:

  1. Go to the payments eye.
  2. Accept action on whatever errors or requests in the payments center.
    • You might need to verify your identity earlier you can buy anything through your Google Business relationship.
  3. Make sure your name, address, and payment information are upward to date.

If you are trying to pay past direct carrier billing (pay through your mobile service provider bill)

If yous're having trouble paying through direct carrier billing, try the following:

  • Brand sure you're continued to your carrier network, directly or past wi-fi.
  • Make certain you've added direct carrier billing as a payment method.
  • Brand sure you're using the local currency.

If y'all still have problems, contact your mobile phone service provider for assist.

If yous can't add a payment method or take a problem with a different payment method

If y'all're having a problem with a different payment method, get to Google Payments to gear up the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for data & provide anything that's asked for.
  3. Check that your address is up to appointment.
  4. Cheque that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. You must verify the menu before yous can use it again:

  1. Get to pay.google.com and sign in to your account.
    1. If you accept multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Inside two days, yous'll observe a temporary charge on your card statement forth with an viii-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you endeavor to verify the payment method once again:

  1. Confirm which carte you want to verify.
  2. Check how long agone y'all tried to verify your card.
    • If less than two days: Wait upwards to 2 days.
    • If more than ii days: Bank check your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't utilise this card for this buy. Try to make the purchase over again with a different card.

If the card yous want to employ isn't listed, follow the on-screen instructions to add a new card.

If you utilize dual SIM card devices

Check if the correct SIM card is in slot 1 and remove any SIM card from slot 2.

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